Member Accolades
Shelley Tobin (West Chester)
Date: July 18, 2007
Summary: J.D. Power & Associates Distinction
Description: Shelley Tobin, an American Family Insurance agent in the West Chester Chapter has been recognized for customer satisfaction under the J.D. Power and Associates Distinguished Insurance Agency Program.
The service excellence distinction was determined through a two-part evaluation process. The first part consists of a customer satisfaction survey, which measures customers� overall experience with Shelley. Having exceed the standards measured on a national benchmark established by J.D. Powers and Associates� annual auto and home insurance customer satisfaction studies (which includes only 20% of all insurance agents nationwide), she moved to the second phase.
In the second phase, Shelley aced an on-site evaluation based on five best practices areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
With that, Shelley was awarded with J.D. Power and Associates� Distinguished Insurance Agency honors.
CONGRATULATIONS SHELLEY TOBIN!
